The letter carried the headline 'Tiscali chief plots sell-off' and is widely
seen as an attempt to create doubts in the minds of Tiscali customers following
an announcement earlier this year that it intends to sell its broadband
operations.
The letter went on to explain how customers could obtain their own MAC
address, and suggested that they might like to switch to BT.
Tiscali has now officially launched legal proceedings against BT, claiming
that the letter amounted to "defamation and malicious falsehood".
"The next stage is for us to file a further court document and we will then
learn the terms on which BT intends to defend the claim, if at all," said a
spokeswoman for Tiscali.
BT, meanwhile, has denied the allegations, claiming that the marketing stunt
was a "legitimate and reasonable business practice".
A question mark still hangs over the means by which BT obtained Tiscali
customer details in the first place.
The telco claims to use only "reputable external sources" for such
information.
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